Shipping policy

1. Shipping Destinations

Hestlisenelis provides furniture delivery services to customers in the United States. Shipping availability depends on the delivery address and actual carrier coverage.

Please provide a complete and accurate shipping address when placing your order.

2. Shipping Rates

Our standard shipping rates are based on the order amount:

  • Orders under $70: $6 shipping fee.
  • Orders of $70 or more: Free standard shipping.

Orders totaling exactly $70 also qualify for free standard shipping. Applicable shipping fees will be displayed at checkout so you can review your order costs before payment.

3. Order Processing Time

Orders typically require 1–3 business days to process.

Our daily order cutoff time is 6:00 PM Eastern Time (ET).

  • Orders placed before 6:00 PM ET on a business day begin processing that day.
  • Orders placed after 6:00 PM ET begin processing on the next business day.
  • Orders placed on weekends or non-business days begin processing on the next business day.

Public holidays and other circumstances may extend processing times.

4. Shipping and Delivery Estimates

Estimated transit time is 6–14 business days after shipment.

Depending on the product, destination, and shipping arrangements, orders may be shipped through carriers such as FedEx, UPS, or DHL. The carrier used will depend on the actual order.

Total estimated delivery time generally includes order processing time and transit time. These timeframes are estimates, not guaranteed delivery dates. Weather, public holidays, carrier operations, and other unforeseen circumstances may affect delivery.

5. Order Tracking

When tracking is available, we will send a shipping confirmation email with tracking information after your order ships.

You can use the tracking number on the applicable carrier's tracking service to check your shipment status.

Tracking information may take time to update. If tracking details remain unavailable or show an unexpected issue, please contact us for assistance.

6. Delivery Issues and Damaged Items

If your package is lost, marked as delivered but not received, or your item arrives damaged, please contact us as soon as possible.

For damaged items, provide your order number, a description of the issue, and relevant photos so we can review the situation and assist you.

We will assess delivery issues based on the available information, shipping records, and applicable laws, and determine an appropriate resolution.

7. Address Changes and Order Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible.

Before shipment, we will review whether the change or cancellation can be accommodated based on the order's processing status. After shipment, changes or cancellations may be limited by the shipment status and carrier rules.

Approved cancellations and refunds will be handled in accordance with our Return, Exchange & Refund Policy and applicable laws.

8. Taxes and Fees

Applicable taxes and shipping charges will be displayed at checkout, as relevant to the order.

Any additional charges that may apply, along with responsibility for payment, will be disclosed before purchase where applicable.

9. Contact Us

If you have questions about shipping, tracking, or delivery, please contact us.

Address: 2903 N Perkins Rd #A101, Stillwater, OK 74075, United States
Telephone: +1 (405) 612-7843
Email address: customer@hestlisenelis.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)